Privacy Policy

Last updated: 9 September 2026

Pocket Vila (also displayed as Pocket Villa on this website) is operated by AYYUN TELE SERVICES PRIVATE LIMITED. This Privacy Policy explains how we handle information when you use the Pocket Vila mobile application, https://pocketvila.com/, or our recharge, bill-payment, wallet and support services.

1. Information we collect

We collect only information needed to provide and secure the services you choose to use. Depending on the feature, this may include:

• Account and contact information: your name, registered mobile number, email address, address, user ID, login OTP and profile details.
• Recharge, bill-payment and wallet information: the mobile number or consumer/account number you enter, operator or biller, service category, amount, transaction/order/reference ID, payment status, balance and transaction history.
• KYC or eKYC information: identity and verification details that you voluntarily provide when a KYC/eKYC feature is required or selected, including Aadhaar-related details where applicable.
• Profile image: a photograph only when you choose an image for your profile.
• Device and service information: device/app information, IP or network information, diagnostic information, session information and Firebase Cloud Messaging token used to deliver notifications.
• Support information: information and attachments you provide when you contact support or use the in-app chat.

2. App permissions

The Pocket Vila app requests permissions only when the related feature is used:

• Contacts: with your permission, the app reads contact names, phone numbers and email addresses on your device so that you can select a number for recharge. Your full contact list is not uploaded merely to show the picker; only information you select is used for the requested service.
• Camera and photos: the camera or system photo picker is used only if you choose to add or change a profile image. The app uses Android's system photo picker and does not request broad access to all photos or videos.
• Biometric authentication: fingerprint or device authentication is performed on your device to help protect access to the app. We do not receive or store your biometric template.
• Notifications: with your permission, Firebase Cloud Messaging is used to send service, transaction and account notifications.
• Microphone: microphone access is requested only if you choose a chat/support feature that requires it.

3. How we use information

We use information to create and protect your account, verify your mobile number by OTP, process and record recharge/bill-payment/wallet requests, provide transaction status and receipts, complete KYC where applicable, respond to support requests, send requested notifications, prevent fraud or misuse, comply with legal obligations and improve service reliability.

4. How information is shared

We do not sell your personal information. We may share only the information necessary for a specific purpose with:

• mobile, DTH, utility, BBPS and other service providers needed to fulfil your transaction;
• payment gateways, UPI/banking partners and payment processors needed to process a payment and provide transaction confirmation;
• cloud hosting, messaging, customer-support and technical service providers, including Google/Firebase for notification delivery;
• government authorities, regulators, law-enforcement agencies or other parties where required by law, to enforce our rights or to prevent fraud and security incidents.

These providers may have their own privacy policies and process information under their own legal obligations.

5. Cookies and third-party links

Our website may use essential cookies or similar technologies to maintain sessions, security and basic website functionality. Our app and website may link to third-party websites or services. Their privacy practices are governed by their own policies, so please review them before providing information.

6. Security

We use reasonable administrative, technical and organisational safeguards, including access controls and secure communications for our primary services, to protect information. No online system can be guaranteed completely secure; please keep your OTP, password and device access confidential and never share OTPs with anyone.

7. Retention and account/data deletion

We keep account and transaction information for as long as needed to provide the service, resolve disputes, prevent fraud and meet legal, tax, accounting and regulatory obligations. Information that is no longer required is deleted or anonymised where appropriate.

To request deletion of your Pocket Vila account or personal data, email alonesameer@ayyun.in from your registered email address, or include your registered mobile number and the subject “Pocket Vila Account Deletion Request”. We will verify your identity and process the request, subject to information we must retain by law or for legitimate transaction, fraud-prevention or dispute-resolution purposes.

8. Your choices

You can decline optional permissions, revoke them later in your device settings, update certain profile details in the app, and contact us to ask about your personal information. Some features may not work if the permission or information needed for that feature is unavailable.

9. Children’s privacy

Pocket Vila is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so that we can take appropriate action.

10. Changes to this policy

We may update this Privacy Policy when our services or legal requirements change. The current version will always be available at this public URL, and the “Last updated” date will show when it was revised.

11. Contact us

This page is the Privacy Policy for the Pocket Vila mobile application and Pocket Villa website.